At GarageLand, We Stand Behind Our Work
Providing Exceptional Warranties for Peace of Mind in Every Project
The GarageLand Guarantee
At GarageLand, located in the heart of Boston, MA, we believe that our commitment to quality goes beyond just delivering exceptional service. We stand behind our work with a comprehensive warranty program that ensures your complete satisfaction. We understand that investing in your garage is a significant decision, and we want to make it as secure and reassuring as possible. Our warranty is designed not only to protect your investment but also to provide you with peace of mind knowing that we are here for you long after the job is done.
🔧 Workmanship Warranty
Our workmanship warranty is a testament to our commitment to quality and craftsmanship. We cover all aspects of our work, ensuring that every job is performed to the highest standards. Our warranty lasts for two years from the date of completion, covering any defects in workmanship. If you ever experience an issue resulting from our service, simply reach out to us, and we’ll make it right. We don’t just promise quality; we guarantee it, emphasizing our responsibility for the services we provide to our valued customers.
🛡️ Parts Warranty
GarageLand offers warranties on all parts used in your garage projects, ensuring you get the best value and longevity. Parts warranties can vary significantly; some parts come with a manufacturer's warranty while others may include additional coverage from GarageLand. Typically, manufacturer warranties range from one to five years, depending on the specific component. Our team will clarify the warranty details for each part used so you can feel confident in your choices. This dual-layer approach adds an extra layer of security to your investment.
✅ Satisfaction Guarantee
Our satisfaction guarantee is simple: If you’re not fully satisfied with our work, we want to hear about it. Our mission is to ensure every customer walks away happy. In the rare event that you are not satisfied, we will work closely with you to resolve the issue—whether that involves redoing any part of the project or discussing alternative solutions. At GarageLand, your happiness is our priority, and we won’t rest until you’re completely satisfied.
📞 Ongoing Support
Questions after service? Our team is always available to provide support and answer any questions about your garage door.
What's Covered
Garage Door Installation
All installations are covered against defects in workmanship for two years, ensuring your garage door functions perfectly.
Opener Installation
Guarantee includes the installation of garage door openers, extending coverage to malfunctions due to installation errors.
Repair Services
Any repairs carried out by GarageLand are covered under our workmanship warranty, giving you peace of mind.
Material Defects
Should any materials we supply exhibit defects, we will replace them at no extra charge within the warranty period.
Parts Functionality
All parts installed by GarageLand are covered against failure due to installation errors; specific terms apply.
Custom Work
Custom installations or modifications are warranted for two years against craftsmanship issues, ensuring your unique solutions last.
How to Make a Warranty Claim
Review Your Warranty
Before filing a claim, please review your warranty terms to ensure your situation is covered.
Contact Us
Reach out to our customer service team via phone or email to report your issue and initiate the claim process.
Provide Details
Submit all required documentation and details regarding your claim, including photos if applicable.
Schedule an Inspection
Our technician will visit your location to inspect the issue and determine if it falls under warranty coverage.
Receive Resolution
Once the inspection is complete, we’ll communicate the next steps to resolve your claim promptly.
Warranty Exclusions
For complete transparency, the following are not covered under our standard warranty:
- Wear and Tear: Normal wear and tear caused by environmental factors or regular use is not covered.
- Improper Maintenance: Damage resulting from lack of maintenance or improper care is excluded from warranty coverage.
- Acts of God: Natural disasters or unforeseen events that affect your garage systems are not covered.
- Unauthorized Repairs: Any repairs made by unauthorized personnel will void the warranty.
Extended Warranty Options
GarageLand offers extended warranty options for those looking to secure their investment even further. Our extended warranties are available for an additional fee and can provide coverage for up to five years for specific installations and parts. This option is designed for customers who want that extra layer of security and peace of mind, ensuring that their garage systems are protected well into the future.
Warranty FAQs
How long is the workmanship warranty valid?
Our workmanship warranty is valid for two years from the date of project completion, covering defects in our labor.
What should I do if I find a defect?
If you discover a defect, contact our customer service team as soon as possible to initiate a warranty claim.
Are parts covered by a warranty?
Yes, all parts used in your installation come with their own warranties, which vary by manufacturer and part type.
Can I transfer my warranty?
Warranties are typically non-transferable, but please contact us for specific details regarding your situation.